Under Pressure: An Update on Restrictive State Insurance Marketplace Consumer Assistance Laws

By Justin Giovannelli, Kevin Lucia, and Sarah Dash. 

To help consumers enroll in the recently opened health insurance marketplaces, the Affordable Care Act created outreach and consumer assistance positions such as “navigators,” in-person assisters, and certified application counselors. Though they are subject to uniform federal standards, in practice, these programs range widely from state to state, because of the adoption of laws and regulations in many states that make it difficult for navigators to perform their jobs, as well as differences in funding for consumer assistance for different types of marketplaces. In this post, the first of a two part-series focusing on consumer outreach in federally facilitated exchanges, we continue to examine these new restrictions. Read more here.

Editor’s Note: This blog is part of a series of blogs published by the Commonwealth Fund blog.

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The opinions expressed here are solely those of the individual blog post authors and do not represent the views of Georgetown University, the Center on Health Insurance Reforms, any organization that the author is affiliated with, or the opinions of any other author who publishes on this blog.