New and Improved Navigator Resource Guide Answers Common Enrollment Questions and Reflects Policy Changes for 2023

The tenth open enrollment season for the Affordable Care Act’s marketplace is in full swing. With support from the Robert Wood Johnson Foundation, CHIR has updated and improved our Navigator Resource Guide to help marketplace Navigators and others assisting consumers with marketplace eligibility and enrollment. The Navigator Guide is a practical, hands-on resource with over 300 frequently asked questions (FAQs) on topics such as marketplace eligibility, premium and cost-sharing assistance, comparing plan benefits and costs, and post-enrollment issues, including:

  • Who is eligible for marketplace premium tax credits?
  • How can I find out if my doctor is in a health plan’s network?
  • Is an insurer allowed to ask me about my health history?
  • I was denied coverage for a service my doctor said I need. How can I appeal the decision?

New features this year include:

  • What’s New for 2023,” a page outlining new policies that will affect the marketplace in 2023, such as the Inflation Reduction Act;
  • Top FAQs translated into Spanish;
  • New and revised FAQs on the “family glitch,” abortion access, and new “easy pricing” plans on the federal marketplace;
  • Updated state fact sheets, which now include information on immigrant eligibility for health coverage.

The Navigator Guide also provides an “Ask an Expert” option for Navigators and assisters to submit questions about the Affordable Care Act and the marketplaces, and continues to highlight resources for diverse communities. Additionally, our state fact sheets provide state-specific information on both private insurance and Medicaid/Children’s Health Insurance Program (CHIP) coverage.

Explore the updated Navigator Resource Guide here.

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