New Georgetown Report: Understanding the Consumer Enrollment Experience in the Affordable Care Act Marketplaces

A new report released by Georgetown CHIR researchers used call center data from the Assister Help Resource Center to provide insights into consumer experiences enrolling in the Affordable Care Act marketplaces during the 2016 enrollment season. Authors Sabrina Corlette, Sandy Ahn and Hannah Ellison share some of their top findings. Continue reading

Telemedicine: Another Tool in the Toolkit to Meet Network Adequacy Standards?

Health plans have been increasingly narrowing their provider networks, raising concerns about gaps in access to services for consumers, particularly in areas with provider shortages. Could telemedicine be used to help fill those gaps? CHIR authors say not yet and summarizes key findings from a new report published in partnership with the Urban Institute and with funding from the Robert Wood Johnson Foundation. Continue reading

Updated Navigator Resource Guide

CHIR is pleased to release an updated online Navigator Guide on Private Health Insurance and Health Insurance Marketplaces with searchable frequently asked questions (FAQs) and easy-to-read background information on key health insurance and marketplace issues. With Open Enrollment just a few days away, get your Guide on! Continue reading

New Georgetown Report Calls for Harnessing of ‘Big Data’ for Better Health Plan Oversight and Consumer Protection

Last week the Obama Administration took a small step forward to implement Affordable Care Act transparency rules. This week, CHIR researchers Sabrina Corlette, JoAnn Volk and Sandy Ahn released a new report outlining a new and powerful data collection and transparency framework that can help state and federal policymakers better understand how insurers are complying with new market rules and consumer protections. Continue reading

Health Plan Narrow Networks: Highlighting Transparency Deficiencies for Consumers

A recent conference hosted by the Robert Wood Johnson Foundation on health system transparency allowed a diverse group of stakeholders – state and federal regulators, an insurance industry executive, a provider, and CHIR’s own Sabrina Corlette to discuss how the emergence of narrow provider networks on the Affordable Care Act’s marketplaces has spotlighted deficiencies in the information available for consumers to make good plan choices. Sabrina Corlette shares some of the issues debated and discussed. Continue reading

Our Heartfelt Thanks to Affordable Care Act Navigators and Assisters – and a New Resource

We’ve wrapped up the Affordable Care Act’s second open enrollment season and sign-ups exceeded expectations, in large part thanks to the hard work of navigators and assisters. As part of a Robert Wood Johnson Foundation-funded project, navigators in five states send us their toughest and most complicated cases. To help others facing similar issues, we’ve created a new compilation of our most frequently asked questions during open enrollment. The Georgetown technical assistance team shares it here. Continue reading

Understanding Federal Guidance on Reference Pricing: A New Primer from Georgetown’s Center on Health Insurance Reforms

Some employer health plans have begun to respond to dramatic differences in the cost of medical procedures through reference pricing. CHIR’s Kayla Connor shares a new primer prepared for the Robert Wood Johnson Foundation’s State Health Reform Assistance Network that helps insurance regulators understand the latest federal rules on reference pricing and potential consumer protection issues. Continue reading