Taking Stock and Taking Steps to Improve Consumer Assistance

A new report released by the Robert Wood Johnson Foundation and the Kaiser Family Foundation chronicles the challenges, innovations and lessons learned about the needs of consumers for assistance in accessing and using health coverage options under the Affordable Care Act. Our partner in our Navigator technical assistance project, the Georgetown Center for Children and Families’ Tricia Brooks, has this overview. Continue reading

New Rules Protect Navigators and Certified Application Counselors from Over-Reaching State Laws but Also Impose New Requirements

The Obama Administration has released final rules curtailing state laws that overly restrict the ability of navigators and certified application counselors to effectively enroll people into new coverage options through the health insurance marketplaces. Our Georgetown University Center for Children and Families colleague, Tricia Brooks, provides the overview of the rule and what it means for consumer assisters. Continue reading

Federal Court Ruling: Navigator Laws Cannot Impose Additional Requirements on Navigators and Other Assisters in Federal Marketplace States

A federal court has decisively struck down a Missouri law requiring navigators and other consumer assisters to be licensed and pay a fee. Our Georgetown University Center for Children and Families colleague, Tricia Brooks, takes a look at the ruling and what it might mean for navigator laws in other states. Continue reading

Will New Laws in States with Federally Run Health Insurance Marketplaces Hinder Outreach?

Although the federal government will play a primary role in administering the navigator program in the 33 states with a federally facilitated exchange, many state legislatures have enacted or considered legislation that subjects navigators to state requirements. In a post that originally appeared on The Commonwealth Fund Blog, Katie Keith, Kevin Lucia, and Christine Monahan describe the role of navigators and well as the potentially detrimental impact of this recent state legislative activity on effective consumer outreach. Continue reading