Navigating Coverage During the COVID-19 Pandemic: Frequently Asked Questions

The novel coronavirus, also known as COVID-19, has been the cause of confusion and anxiety for individuals and families across the country, especially when it comes to health care. We’ve pulled together some frequently asked questions, and added new COVID-19-specific inquiries, from our Navigator Resource Guide to help guide Navigators, brokers, assisters, and consumers through this complex and trying time. Continue reading

There Are New Federal “Public Charge” Rules Going Into Effect Next Week: Here’s What You Need to Know

Beginning February 24, 2020, new rules that expand the criteria for determining whether certain immigrants would be considered a “public charge” are going into effect. While appeals of these new expanded rules make their way through the courts, the U.S. Supreme Court ruled that the policy may take effect in all states except Illinois, where a separate injunction remains statewide. As the changing rules can be confusing for consumers and assisters, we’ve updated our Navigator Resource Guide to help break it down. Continue reading

So, You’ve Got Health Insurance. What Now? Frequently Asked Questions on Post-Enrollment Issues

Open Enrollment ended in most states on December 15, 2019. In the remaining states, Open Enrollment ends this month. For the majority of Americans who enrolled in health insurance before the December 15 deadline and paid their first premium, insurance should now be kicking in. We’ve collected a series of frequently asked questions from our Navigator Resource Guide on post-enrollment issues to help consumers navigate their first few months of having a new insurance plan. Continue reading

Navigator Guide FAQ of the Week: What Are the Risks of Buying Off-Marketplace?

Open Enrollment in most states ends in just about two weeks, on December 15. While consumers are weighing their coverage options, we know that affordability is top of mind. Consumers who are ineligible for the Affordable Care Act’s tax subsidies might be tempted to look outside of the marketplace for cheaper options. We’ve collected a number of frequently asked questions from our Navigator Resource Guide on how to spot junk plans. Continue reading

Navigator Guide FAQ of the Week: Can I Get Help Paying for Coverage and Care?

Open Enrollment is in full swing in all 50 states and Washington, DC. As consumers consider their coverage options, many will qualify for subsidies to help pay for premiums and out-of-pocket expenses if they enroll in a plan through the marketplace. Throughout the enrollment period, CHIR is highlighting frequently asked questions from our recently updated Navigator Resource Guide. In this installation, we answer questions about financial assistance available to individuals and families. Continue reading

Translating Coverage into Care: Answers to Common Post-Enrollment Questions

Open enrollment has ended, and almost 12 million individuals signed up for coverage through the state and federal marketplaces. While enrolling in health insurance raises an abundance of questions, selecting a plan is only the beginning. Once you’re in a plan, using your benefits, accessing care, and potential confusion about the Affordable Care Act’s (ACA) individual mandate bring their own set of challenges. To help answer common post-enrollment questions, we cracked open our trusty Navigator Resource Guide. Continue reading

Shifting into Post-Enrollment Issues: Fielding New Questions from Consumers

As we approach the end of open enrollment into new coverage options under the Affordable Care Act, many consumers have questions about their new health plans – what benefits are covered, what doctors are included in their networks, and what to do if there’s a problem. JoAnn Volk has them covered, with a series of frequently asked questions about post-enrollment issues, excerpted from our Navigator Resource Guide. Continue reading