Tag Archives: certified application counselors

Affordable Care Act Navigators: Unexpected Success During 2018 Enrollment Season Shouldn’t Obscure Challenges Ahead

Posted on by

Heading into open enrollment for 2018 marketplace coverage, experts predicted far fewer people would sign up for coverage. Despite the obstacles working against a successful open enrollment, sign-ups came close to last year’s tally: federally facilitated marketplaces (FFMs) logged 8.8 million plan selections, including close to 2.5 million new consumers, by the close of open enrollment on December 15th, nearing the 9.2 million plan selection from the previous year in just half the time. CHIR’s Olivia Hoppe and JoAnn Volk take a look at what explains the better-than-expected results. Continue reading →

Enrolling in Health Insurance is Complicated. That’s Where Navigators Can Help.

Posted on by

With the close of Open Enrollment for federally run marketplaces last week, preliminary reports suggest this year’s total sign-ups will be fewer than prior years. The Administration also recently released data that calls into question the value of Navigators, noting that they accounted for less than 1 percent of customers who were signed up by federally funded navigator organizations in 2016. CHIR’s Olivia Hoppe explains how these data fail to tell the whole story. Continue reading →

Kaiser Family Foundation Survey on Assister Programs Reflects Signs of Progress – and Opportunities for Improvement

Posted on by

Assister programs and brokers play an integral role of navigating consumers through the marketplace enrollment process. Kaiser Family Foundation’s recent survey of these stakeholders indicates these programs will continue to be needed given the knowledge gaps that still exist among consumers and the high proportion of consumers who seek help with renewal. Current legal intern and guest blogger, Emma Chapman (Georgetown JD/MPP, expected 2018), summarizes the main findings of the survey. Continue reading →

Updated Navigator Resource Guide

Posted on by

CHIR is pleased to release an updated online Navigator Guide on Private Health Insurance and Health Insurance Marketplaces with searchable frequently asked questions (FAQs) and easy-to-read background information on key health insurance and marketplace issues. With Open Enrollment just a few days away, get your Guide on! Continue reading →

CMS Awards $67 Million to Assist Consumers with Accessing Coverage OE3 and Beyond

Posted on by

Last week the federal agency responsible for implementing the Affordable Care Act awarded $67 million in grants to state and local organizations to serve as marketplace navigators. These groups will conduct outreach to consumers and help them enroll in affordable coverage options. Our colleague Tricia Brooks blogs about why navigators are so important and previews some critical future announcements. Continue reading →

Our Heartfelt Thanks to Affordable Care Act Navigators and Assisters – and a New Resource

Posted on by

We’ve wrapped up the Affordable Care Act’s second open enrollment season and sign-ups exceeded expectations, in large part thanks to the hard work of navigators and assisters. As part of a Robert Wood Johnson Foundation-funded project, navigators in five states send us their toughest and most complicated cases. To help others facing similar issues, we’ve created a new compilation of our most frequently asked questions during open enrollment. The Georgetown technical assistance team shares it here. Continue reading →

New Rules Protect Navigators and Certified Application Counselors from Over-Reaching State Laws but Also Impose New Requirements

Posted on by

The Obama Administration has released final rules curtailing state laws that overly restrict the ability of navigators and certified application counselors to effectively enroll people into new coverage options through the health insurance marketplaces. Our Georgetown University Center for Children and Families colleague, Tricia Brooks, provides the overview of the rule and what it means for consumer assisters. Continue reading →

Recommendations to Strengthen Navigator and Assister Programs

Posted on by

With the close of open enrollment in the new health insurance Marketplaces, it is a good time not only to applaud the work of the navigators and consumer assisters who helped people gain access to new coverage, but also to reflect on lessons learned and assess what can be done to improve consumer assistance for 2015. Our colleague at Georgetown University’s Center for Children and Families, Tricia Brooks, does just that in her latest post. Continue reading →