This week, Georgetown University experts from the Center on Health Insurance Reforms and the Center for Children and Families released a report from their ongoing project to support Navigators and consumer assisters. The project, supported by the Robert Wood Johnson Foundation, provides Navigators and other in-person assisters in six states – Arkansas, Arizona, Florida, Georgia, Michigan, and Ohio – with real-time technical assistance to help them understand evolving federal policy and answer their toughest consumer questions. The report culls from hundreds of questions Georgetown experts received over the past year and provides a window on the challenges and benefits of in-person consumer assistance.
Read the report.
Watch the video for Lessons Learned:
Watch the video for Recommendations for Future Enrollment: